Salar Software

Support

CleanProof by Salar Software LLC is a photo proof-of-cleaning app: cleaning teams photograph completed work, and those photos are organized per facility and shared with authorized members of their organization. This page is here to help you get the most out of the app and to reach us when you need a hand.

Contact us

The fastest way to get help is by email. We answer every message and aim to respond within one business day.

When you write, it helps to include the email address on your account, the device you’re using (for example “iPhone 15, iOS 18”), and a short description of what happened.

Frequently asked questions

How do I sign in?

You sign in with the email address your organization used to invite you. Open the app, enter your email, and follow the secure link we send you — there’s no separate password to remember. If you didn’t receive an invitation, ask your organization’s administrator to invite you, or email us and we’ll help.

I didn’t get my sign-in or invitation email.

Check your spam or junk folder first, and confirm the address matches the one your organization used. Sign-in links expire for security, so request a fresh one if it’s been a while. Still stuck? Email support@salarsoftware.com and we’ll get you in.

The camera or photo upload isn’t working.

The app needs camera and photo permissions to capture proof of work. Open your device Settings, find CleanProof, and make sure Camera (and Photos, if you upload from your library) are enabled. Photos upload when you have a working internet connection; if you’re offline they’ll send once you’re back online.

How do I change my language?

The app follows your device language where supported. You can also change the language from the app’s settings.

How is my data handled?

Photos are re-encoded on your device before upload, which strips embedded camera metadata such as GPS location. Each organization’s data is isolated from every other organization. For full details see our Privacy Policy.

How do I delete my account or my data?

If you can sign in, open the app, go to Profile, and tap Delete account. Otherwise, use our account deletion request form, or email support@salarsoftware.com from the address on your account. If your account is managed by your employer, some records may be retained by that organization as described in our Privacy Policy.

Legal

See our Terms of Service and Privacy Policy.